FAQ eBet – Complete Answers
for Malaysian Players

Yes. eBet strictly enforces a minimum age requirement of 18 years. All players must complete the KYC (identity verification) process before their first withdrawal is approved. Accounts found to be owned by underage individuals will be closed immediately.

No. Each individual is only allowed one ebet account. Owning multiple accounts violates ebet's terms of service and may result in the closure of all associated accounts and forfeiture of any balance.

Log in to your ebet account, go to "Account Settings", and select the section you want to update. Changes to your name or bank account number require additional KYC verification for security purposes. Contact live chat support if you need assistance.

KYC (Know Your Customer) is an identity verification process that requires a copy of your MyKad (front and back) and a selfie. This is required before your first withdrawal. Most players complete KYC within 10–15 minutes, and approval is typically granted within 1–2 business hours.

The minimum deposit at eBet is RM 30. There is no maximum deposit limit for regular players, while VIP players enjoy higher deposit limits with priority processing.

Deposits via DuitNow and FPX are typically credited within 1–5 minutes. Deposits via e-wallets such as Touch 'n Go eWallet, Boost, and GrabPay are credited instantly. If your deposit has not been credited after 30 minutes, please contact eBet live chat support with proof of payment.

Yes. All ebet deposit transactions are protected by 256-bit SSL encryption. ebet does not directly store your credit card or bank account information — all payments are processed through licensed and trusted payment processors.

The minimum withdrawal at eBet is RM 50. The daily withdrawal limit depends on your VIP level — regular players can withdraw up to RM 10,000 per day, while VIP players enjoy higher limits. Contact support for details on withdrawal limits by VIP level.

The most common reasons for a delayed or rejected withdrawal are:

• KYC incomplete or documents missing
• Bonus wagering requirements have not been met
• Bank account name does not match the registered ebet name
• Daily withdrawal limit reached

Contact live chat support with your withdrawal reference number for further clarification.

For security purposes, withdrawals must be made to a bank account that is registered and verified in your ebet account. You can add or change your bank account through account settings, though changes may require additional KYC verification and a 24–48 hour waiting period.

Wagering requirements mean you need to wager a specified amount before a bonus can be converted into withdrawable cash. For example, a RM 100 bonus with a 20x wagering requirement means you need to place a total of RM 2,000 in bets (not losses, but total bet amount) before the balance can be withdrawn. Full terms are listed on the Terms and Conditions.

Yes. During the deposit process, there is an option to decline the welcome bonus if you are not interested. If the bonus has already been credited, contact ebet support to cancel it before any bets are placed.

Go to the "Referral" section in your ebet account and copy your unique referral code or link. Share it with friends and you will receive RM 30 cash bonus each time a friend registers using your code and makes their first deposit. There is no limit on the number of referrals.

Log in to your ebet account → Account Settings → Security → Enable 2FA. You will need to enter your registered phone number and verify the OTP code sent to you. Once activated, every login will require an additional verification code.

Change your password immediately through account settings. Then contact ebet live chat support to temporarily freeze your account and review your account activity records. ebet has a security team ready to handle cases like this with high priority.

Yes. ebet has a mobile app for Android and iOS that is fully optimized for a smartphone gaming experience. You can also access ebet through your mobile browser without installing anything. All games, deposits, and withdrawals can be done via smartphone.

Yes. All games on ebet use a Random Number Generator (RNG) that has been independently verified by recognized third-party bodies. Live casino games are operated by real dealers in a controlled and monitored environment. Fair play is at the core of ebet's integrity.

ebet VIP privileges include:

• Higher weekly cashback (up to 15%)
• Higher daily withdrawal limit
• Withdrawals are prioritized with faster processing times
• Birthday bonus and special gifts
• Personal account manager for the highest VIP tiers
• Early access to exclusive promotions

Log in to your ebet account → Settings → Responsible Gaming → Self-Exclusion. Select an exclusion period (6 months, 1 year, or permanent) and confirm the request. An excluded account cannot be reopened before the period ends. During this time, ebet will stop all marketing communications to you.