Privacy Policy eBet – Malaysia Player Data Protection

EBet ("we", "Platform" or "eBet") values the privacy of every player using our services. This Privacy Policy transparently explains how we collect, use, share, and protect your personal information when you use the eBet platform via ebet.sx or our mobile app.

EBet complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We believe that transparency in data handling is part of the trust you place in eBet, and we do not take that responsibility lightly.

If you have any questions or concerns about how eBet handles your personal data, our support team is available via 24/7 live chat within the platform.

EBet collects personal data necessary to provide a safe and legitimate betting platform service. Below is a summary of the data we collect:

Data is collected directly when you register or use the platform, and automatically through cookies and similar tracking technologies.

EBet uses your personal data only for legitimate and transparent purposes. We do not use your data for any purpose not stated in this Privacy Policy.

• Account management: Creating, verifying, and maintaining your eBet account.
• Payment processing: Processing deposits and withdrawals securely through your chosen payment method.
• KYC verification: Verifying your identity and preventing fraud and money laundering.
• Customer support: Responding to enquiries and resolving issues you report to the support team.
• Legal compliance: Fulfilling reporting obligations to relevant authorities where required by law.
• Responsible gaming: Monitoring gameplay patterns to identify players who may need assistance.
• Marketing communications: Sending promotional information and bonuses — only with your consent.
• Platform improvements: Analysing usage patterns to improve the eBet user experience.

EBet does not sell or rent your personal data to any third party. However, we may share certain data in the following limited situations:

• Payment providers: Transaction data required to process your deposits and withdrawals via DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay.
• IT service providers: Companies that provide the technical infrastructure to operate the eBet platform are bound by strict data protection agreements.
• Legal requirements: When eBet is required to disclose data to authorities under applicable Malaysian law.
• Fraud prevention: Minimum information required to assist in investigating fraudulent activity or financial crime.

All third parties we work with are bound by strict data protection contracts and are not permitted to use eBet player data for any purpose other than those specified.

EBet continuously invests in security infrastructure to ensure your personal data remains protected at all times. The security measures we employ include:

• 256-bit SSL/TLS encryption for all data communications between the platform and your device.
• Encryption of sensitive data such as financial details in databases using the AES-256 standard.
• Two-factor authentication (2FA) is available for all eBet players.
• 24/7 security monitoring by the eBet cybersecurity team.
• Regular security audits by independent parties to identify and address vulnerabilities.
• Strict internal access controls — only authorised staff may access player data.
• A comprehensive incident response plan in the event of a data breach.

EBet uses cookies and similar technologies to enhance the user experience and analyze platform usage. The types of cookies we use:

• Essential cookies: Required for core platform functions such as login session verification. Cannot be disabled.
• Performance cookies: Helping us understand how players use the platform for improvement purposes.
• Preference cookies: Saving your preferences such as language and favourite game selections.

You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of the eBet platform.

As an eBet player, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the eBet support team via the 24/7 live chat on the platform. We will process your request within the timeframe required by applicable law.

EBet retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law:

• Active account data: Retained for the duration of your active account and for a reasonable period after account closure.
• Financial transaction records: Retained for seven (7) years from the transaction date in accordance with accounting legal requirements.
• KYC records: Retained for the duration of the active account and for at least five (5) years after account closure.
• Support communication logs: Retained for two (2) years for reference and service improvement purposes.
• Cookie data: Depending on the cookie type — from a single session up to a maximum of two years.

When the retention period expires, data is securely deleted or fully anonymised.

EBet player personal data is generally stored and processed on servers located in the Asia region. Where data needs to be transferred outside Malaysia, eBet ensures that:

• The recipient country has adequate or equivalent data protection standards.
• Appropriate data transfer agreements have been put in place with the receiving parties.
• Transfers are carried out only for the purposes stated in this Privacy Policy.
• Data is always protected by encryption while in transit.

If you have any questions, concerns, or complaints about how eBet handles your personal data, we're here to help. There are several ways to reach the eBet team:

• Live Chat: The fastest way to reach us — available 24/7 within the eBet platform.
• Privacy Email: [email protected] — for written inquiries and formal data requests.
• Your Account: Privacy settings and data management can be done directly through your eBet account portal.

EBet is committed to responding to all privacy inquiries within three (3) business days. For formal requests relating to player rights such as data access or deletion, the maximum response time is 30 calendar days.

If you are not satisfied with eBet's response to your privacy concerns, you have the right to file a complaint with the Department of Personal Data Protection Malaysia or the relevant data protection authority in your region.